1. Who We Are
Holdify Fulfilment
Email: sales@holdifyfulfilment

This policy applies to the Holdify Fulfilment website and all related services.

2. What Information We Collect
We collect information in the following categories:
A. Information You Provide to Us
When using our website or fulfilment calculator, you may provide:

• Name

• Email address

• Business information

• Carton dimensions, storage needs or fulfilment requirements

• Any other data entered into our calculator or contact forms

B. Technical & Usage Data
We may also collect:

• IP address

• Browser type and version

• Device information

• Cookies (see Section 8)

• Pages visited and time spent

• Interaction with the calculator or forms

C. Email Communication Data
If you choose to email yourself a quote via our cost calculator:

• Your entered name

• Your entered email address

• Your calculated quote details

• A copy of the quote is also sent to our admin email (sales@holdifyfulfilment.co.uk)

3. How We Use Your Information
We use your information for:
A. Fulfilling Your Requests

• Sending your fulfilment or storage quote

• Responding to your enquiry

• Providing customer service

B. Operational Purposes

• Processing your fulfilment, storage or Amazon FBA prep requirements

• Improving our calculator, website and services

• Monitoring website performance

C. Business & Legal Requirements

• Maintaining business records

• Compliance with legal obligations

• Fraud prevention and security

We will never sell your information to third parties.
4. How We Send Emails (EmailJS)
Our calculator uses EmailJS, a secure third-party email API service, to send:

• A copy of your calculated quote to the email you provided

• A notification to our internal admin team

EmailJS only acts as a processor — it does not store or use your data for its own purposes.
EmailJS Privacy Policy:
https://www.emailjs.com/legal/privacy-policy/
5. Lawful Basis for Processing (UK GDPR)
We process your information under the following lawful bases:

• Consent: You enter your email and request a quote

• Contract: When providing fulfilment or storage services

• Legitimate Interest: Improving website performance, customer service, and operational efficiency

• Legal Obligation: Accounting and compliance requirements

6. Data Retention
We retain your data only for as long as necessary:

• Calculator quotes: up to 12 months

• Customer enquiries: up to 36 months

• Operational/fulfilment data: up to 6 years (legal requirement)

You can request deletion at any time—see Section 9.
7. How We Protect Your Information
We use standard industry security measures including:

• HTTPS encryption

• Secure email transmission via EmailJS

• Access controls and authentication

• Data minimisation and limited retention

However, no online system is 100% secure. We take reasonable steps to reduce risks.
8. Cookies & Tracking Technologies
We may use:

• Essential cookies (website functionality)

• Analytics cookies (Google Analytics, Wix analytics)

Cookies help us improve website usability and performance.
You can disable cookies in your browser settings at any time.
9. Your Rights (UK GDPR)
You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise your rights, email: info@fbalabelservice.com
10. Sharing Your Information
We only share your data with:

• Email service providers (EmailJS)

• Website hosting providers (e.g., Wix)

• Professional advisors (e.g., accountants)

• Legal authorities when required

We do not sell, rent, or share your data for marketing purposes.
11. International Transfers
Some processing (e.g., EmailJS servers) may occur outside the UK.
All transfers comply with UK GDPR safeguards such as:

• EU/UK adequacy decisions

• Standard Contractual Clauses

12. Links to Other Websites

Our site may contain links to external websites.
We are not responsible for the privacy practices of those third-party websites.
13. Changes to This Policy
We may update this policy occasionally. The “Last updated” date will change accordingly.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle data, contact:
Holdify Fulfilment
Email: sales@holdifyfulfilment.co.uk