Terms of Service

By accessing or using any of our services, you agree to be bound by the following Terms of Service.
These terms outline the responsibilities, rights, and conditions under which we provide our fulfilment, storage, prep, and logistics services.

These Terms of Service cannot be varied without the express written agreement of a Director of the Company, Holdify Fulfilment Ltd.

These Terms of Service shall operate from the date of receipt of goods,until such time as the goods complete their transfer to the final destination.
 

During the currency of this Agreement, the Company shall provide FBA, warehousing, and logistics services, and shall store such products for the Customer in a safe and secure manner.
 

The Customer shall not submit for storage any items or substances of a dangerous, harmful or explosive nature.
 

The Customer shall be responsible for retaining a complete and correct record of the contents of each box and advising the Company of incoming shipments with supporting packing list documentation.
 

The Company shall record the number of boxes taken into storage and update the Customer at the earliest opportunity via its internal communication system.
 

The Customer confirms that they are either the owner or the authorised agent for the owner of any products or other materials taken into store by the Company.
 

The Company shall, upon reasonable notice, permit the Customer to rework and forward required units and pass them to third-party logistics companies.
 

The Company will not hand over or permit retrieval of any articles to any person who is not able to provide adequate identity and authority.
 

The Customer will be charged for storage monthly, along with all service fees for transfers and instructions within that month.

Payment of all invoices is due within 30 days of the date of the invoice.
 

The Company reserves the right to charge interest on any outstanding payments at a rate of 2% per month, calculated on the amount outstanding including previous interest, from the due date of payment until receipt of payment by the Company.
 

The Company shall have a general lien over any items in storage for any monies due from the Customer. The Company will exercise its rights of lien if monies due are not paid within 3 months and may, without further notice, sell or dispose of the items in storage and retain the proceeds towards payment of the monies due.

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The Company shall under no circumstances be liable to the Customer for loss or damage caused by storm, tempest, lightning, flood, fire, explosion, theft, malicious acts, riots, civil commotion, strikes, pandemics, lockouts, trade restrictions, or by any act or omission of the Customer, its employees, agents, sub-contractors or principals.
This also includes losses due to insufficient or improper packaging, labelling, or addressing, or damage caused by natural deterioration of the products.
 

The liability of the Company, if any, in respect of loss, damage, or total destruction of any products shall be limited to £5,000 per tonne under RHA guidelines.
 

Goods lost in transit by DPD or Yodel are covered up to a maximum of £50 per carton unless otherwise agreed in writing with insurers.
 

Client goods with a value exceeding £10,000 must be insured by the Customer.

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